Refund policy

Defective or Damaged Products
Please inspect your order immediately upon receiving it, and if you have received faulty or damaged products, please email us at support@edwigecollective.com within 14 days after the order has been received. Please provide images of the product and quote your order number in your email. We will gladly send out a replacement order or issue you a full refund.

If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the payment method.

Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 45 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Returns
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free/affordable shipping on all orders.

Cancellation of Order by Customer
Once an order is shipped out, we will be unable to process any request for cancellation of order. In the event of you putting forth your order cancellation request before the order is shipped out, an administrative fee will be levied to process the cancellation of order. The administrative fee will be deducted from the amount you have paid initially for the order and the balance will be refunded to you.

Lost or Stolen Packages
EdwigeCollective is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, EdwigeCollective will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@edwigecollective.com.

Sale items (if applicable)
In usual cases, only regular priced items may be refunded, unfortunately sale items cannot be refunded.